cv778 handles your personal information with a clear purpose — to run your account, process wallet transactions through bKash, Rocket or Bank Transfer, and keep your session secure. This policy tells you exactly what data we hold, how long we keep it, and what you can do about it. Access and eligibility depend on your local law and eligible regions.
Account data clarity
Wallet transaction records
Your rights, explained plainly
Contact routes published
POLICY DETAILS
How cv778 Collects and Uses Your Information
When you open an account, we collect the registration details you enter — name, contact information and the wallet identifiers you connect for deposits or withdrawals via bKash, Rocket or Bank Transfer. We also log device data: browser type, IP address and session timestamps. This helps us verify account ownership and detect unusual activity on your wallet. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those processors need to complete a transaction; it is governed by their own published terms, not ours. We store your account records for as long as your account remains active and for a retention period after closure, consistent with our operational and compliance obligations. Cookies and similar tools record your session preferences and browsing patterns within the site — not across unrelated domains. You can adjust cookie permissions in your browser settings at any time. If you use a mobile wallet like bKash or Rocket, the transaction reference number generated by that wallet is stored in your account history and is visible in your transaction log when you sign in.
bKash
Rocket
Bank Transfer
Account session data
Browser cookie records
SCOPE AND COVERAGE
Where This Policy Applies and What It Covers
This policy applies to information collected through cv778 accounts and site activity in regions where access is permitted under local law. It does not extend to third-party sites or services you reach through links on our pages. Understanding the boundary of our policy helps you make informed decisions about your data.
Account Access
Any data you submit during registration, login or account updates falls within this policy. That includes your contact details, wallet identifiers such as bKash or Rocket numbers, and security credentials tied to your account.
Transactions
Deposit and withdrawal records processed through bKash, Rocket or Bank Transfer are stored in your account log. We hold the transaction reference, amount and timestamp; we do not store your full wallet PIN or bank credentials.
Site Content and Browsing
Session data, page navigation paths and cookie preferences recorded while you browse our site are covered here. This data helps us maintain site function and does not identify you to unrelated advertisers.
Third-Party Services
Payment processors, game studios and any external links operate under their own privacy terms. Once you leave our site or complete a payment via a third-party gateway, our policy no longer governs that data.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
You have real, practical options when it comes to your data on this platform. Start by signing into your account and opening the account settings page — your registered contact details and linked wallet information are displayed there, and you can request corrections through the same area. If you believe an entry is wrong, use the account help route or contact support directly with the specific field you want corrected. Transaction records, including bKash and Rocket deposit references, sit in your transaction history tab and are available to you whenever you are signed in. You can request a summary of data we hold about your account by writing to our support channel; we will confirm receipt and respond through the same route. If you want to close your account, that request should also go through support, and we will confirm the retention period that applies after closure. Nothing in this policy removes rights you may hold under applicable law in your eligible region.
Review Your Records
Sign in, open account settings, and your registered details and wallet identifiers are shown. Transaction history, including bKash and Rocket references, is listed in the dedicated transactions tab.
Correct Account Details
If any registered information is wrong, contact support with the specific field and the correction needed. We confirm changes through your registered contact once the update is applied.
Request Data Summary
Write to support to ask what personal data we hold on your account. We will confirm receipt and respond via the same contact route you used to make the request.
Account Closure Request
Send a closure request through support. We will walk you through the process and confirm the data retention period that runs after your account is closed, in line with our operational obligations.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
If you have a specific question about your data, need to correct information or want to understand how a transaction record is stored, use the routes below. We respond through the same channel you use to contact us. Do not share wallet PINs or account passwords when you write in.
Live Chat
Open the chat widget on the site while signed in. Describe your privacy question clearly, and include your registered contact detail so the agent can locate your account without asking for sensitive credentials.
Email Support
Send your privacy or data question to the support email address published in your account help section. Include your account reference number and the specific record or field your question is about.
Account Help Centre
The help section inside your signed-in account lists published routes for data, correction and closure requests. Check there first — many common questions about account data are answered in the published FAQs.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security
We keep account data only for as long as it serves a clear operational purpose. Security measures on your account include standard session controls and wallet verification steps that you complete when connecting bKash, Rocket or Bank Transfer. We do not share account data with parties outside the operational chain — payment processors and service providers who need a minimum of data to function. Cookie settings are adjustable in your browser at any time, and non-essential cookies do not affect your ability to sign in or access your account.
Data Retention
Account records are held while your account is active and for a defined period after closure. Retention length follows our operational obligations. You can request confirmation of the specific period that applies to your account through the support routes listed on this page.
Cookies
We use session cookies to maintain your login state and functional cookies to remember your site preferences. Browser-level settings let you manage or clear these at any time. Disabling functional cookies may affect how certain account pages load.
Account Security
Wallet connections — whether bKash, Rocket or Bank Transfer — go through a verification step visible in your account settings. If you notice activity you did not initiate, contact support immediately through live chat or the published email address.
Policy Changes
When this policy is updated, the revised version is published on this page with a clear indication of what changed. Continuing to use your account after a published update means you have had the opportunity to review the revised terms.
POLICY QUESTIONS ANSWERED
Privacy Policy: Frequently Asked Questions
These questions cover what real account holders ask about data, wallet records and their options under this policy. If your question is not answered here, use the support routes in the section above.
Does cv778 store my bKash or Rocket wallet number?
We store the wallet identifier you connect to your account, along with transaction references. We do not store your wallet PIN. The stored identifier is used to match deposit and withdrawal records to your account history, which you can view in your signed-in transaction log.
Can I see all the data cv778 holds about my account?
Yes. Sign in and open account settings to see your registered contact details and linked wallet information. For a broader summary of stored data, send a request through the support email published in your account help section. We will respond through the same channel.
How do I correct wrong information in my account?
Open account settings while signed in and check which field is incorrect. If the field is editable, update it directly. If it is locked, contact support with the specific field name and the correct value. We confirm updates through your registered contact once applied.
Who can see my transaction records?
Your transaction records are visible to you in your signed-in account. Our account team can access records to resolve a dispute or verify a wallet transaction. We do not share individual transaction data with advertisers or unrelated third parties.
What happens to my data if I close my account?
After closure we retain account and transaction data for a defined period consistent with our operational obligations. Contact support before closing if you want confirmation of the retention period. Data is not retained indefinitely; once the period ends, it is removed from active records.
Does this policy apply to my activity on third-party payment pages?
No. When you complete a transaction on a third-party gateway — such as a bKash or Bank Transfer processor page — that activity is governed by the processor's own privacy terms, not ours. Our policy covers only data collected through cv778 account pages and site activity.
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